Shipping & Returns
SHIPPING
We offer free shipping on orders over $180+. Sales under $180, we charge a flat shipping & handling fee of $18 for a regular package and ship via UPS ground or USPS Priority to domestic addresses only. We do not ship internationally at this time. Expedited shipping rates as follow in continental US:
UPS 3 day- $25
UPS 2 day- $35
On weekdays, we will ship within 24 hours of receiving your order. Orders received on weekends, holidays, and after 12:00 noon EST will be processed and shipped within 48 hours.
You can also choose to buy online a pick up at the store.
RETURN POLICY
We totally understand that things do not always work as planned. If you would like to return or exchange your purchase, we are happy to accommodate as long as it falls within our policy. 14 days for full refund, up to 30 days for store credit.
(No returns/exchanges on DISCOUNTED items)
We will accept returns and exchanges of unused products and merchandise with tags attached up to 30 days after the original order was placed.
Please follow the steps below
Step 1: DO NOT THROW AWAY POSTCARD THAT CAME WITH YOUR SKIPPER & SCOUT PURCHASE & MAKE NOTE OF ORDER NUMBER ON POSTCARD
step 2 : EMAIL HELLO@SKIPPERSCOUT.COM to initiate your exchange or return.
SUBJECT : RETURN & ORDER NUMBER
BODY : ITEMES YOU WOULD LIKE TO EXCHANGE OR RETURN & REASON FOR RETURN/ EXCHANGE.
Step 3 : ONCE YOU HAVE SUBMITTED YOUR EMAIL, PLEASE SHIT THE ITEM(S) & THE POSTCARD WITH YOU PREFERRED CARRIER.
SORRY WE DO NOT OFFER RETURN LABELS
SHIP TO : SKIPPER & SCOUT, 242 E MEADOW DR, C2, VAIL, CO 81657
STEP 4 : ONCE WE RECEIVE YOUR RETURN, WE WILL EITHER REFUND TO YOUR ORIGINAL METHOD OF PAYMENT, ISSUE A STORE CREDIT, OR PROCESS YOUR EXCHANGE.
IN AN INSTANCE THAT YOU DO NOT HAVE A RETURN OR EXCHANGE POSTCARD PLEASE SHIP BACK ITEM BACK WITH THE FOLLOWING INFO
ORDER #:
CUSTOMER NAME:
PACKED WITH LOVE BY :